This Privacy Policy explains in detail how JRSE B.V. (trading as Maynuo.eu, referred to as "Maynuo.eu", "we", "us", or "our") collects, processes, uses, discloses, stores, and protects your personal data when you visit our website https://www.maynuo.eu, create an account, place orders, subscribe to communications, contact us, or otherwise interact with our Services (collectively, the "Services").
We are fully committed to protecting your privacy and processing your personal data in compliance with the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679), the Dutch GDPR Implementation Act (Uitvoeringswet AVG), and all other applicable EU and national data protection laws. This Policy is designed to be transparent, while protecting our legitimate business interests, limiting our liability where legally permitted, and ensuring efficient operation of our e-commerce platform.
By accessing or using our Services, you acknowledge that you have read, understood, and agree to the practices described in this Policy. If you do not agree, please refrain from using the Services.
1. Data Controller and Contact Details
The data controller responsible for the processing of your personal data is:
JRSE B.V. (Chamber of Commerce / KvK: 97593192)
Trading as: Maynuo.eu
Registered Address: Venstraat 25, 5708 JD Helmond, The Netherlands
Contact Information:
Email: info@maynuo.eu
Phone: +31 653 454 999
We have not appointed a dedicated Data Protection Officer (DPO) as it is not legally required for our processing activities, but all privacy-related inquiries are handled with priority by our team. You can reach us at the email above for any data protection matters.
2. Personal Data We Collect
We collect only the personal data necessary for the provision of our Services, while minimizing collection where possible. Categories include:
- Identification and Contact Data: Full name, email address, billing and shipping addresses, phone number, company name (if applicable).
- Account-Related Data: Username, hashed password, account preferences, order history, wish lists, product reviews, and support ticket information.
- Transaction and Financial Data: Order details, payment method references, transaction IDs, invoices, and VAT/tax information. (We do not store full credit card numbers or sensitive payment data — these are processed by certified third-party payment providers.)
- Technical and Usage Data: IP address (and approximate location derived from it), device type, browser type and version, operating system, referring URLs, pages visited, time spent on pages, clickstream data, cookies, pixels, and similar tracking technologies.
- Marketing and Communication Data: Newsletter subscriptions, marketing preferences, consent/withdrawal records, and responses to surveys or promotions.
- Other Data: Any information you voluntarily provide in communications, product registrations, warranty claims, or when interacting with our live chat/support.
We do not knowingly collect or process personal data of children under 16 years of age. Our website and products (professional electronic test and measurement equipment) are not directed at minors. If we become aware of such data, we will delete it promptly.
3. How We Collect Your Personal Data
Personal data is collected:
- Directly from you: When you register, place an order, fill out forms, contact support, write reviews, or subscribe.
- Automatically: Through server logs, cookies, web beacons, and analytics tools when you browse or interact with the site.
- From third parties: Payment processors, shipping carriers, fraud detection services, or business partners, provided this is lawful and necessary.
4. Purposes and Legal Basis for Processing
We process your personal data only when we have a valid legal basis under GDPR Article 6 (and Article 9 where applicable). The purposes and bases are:
- Performance of a Contract (Art. 6(1)(b)): Processing orders, delivering products, managing your account, processing payments, providing customer service, and fulfilling warranty obligations.
- Legitimate Interests (Art. 6(1)(f)): Improving our website and Services, conducting statistical analysis and market research, preventing fraud and ensuring security, personalizing user experience (e.g., product recommendations), sending service-related communications, and protecting our business interests. We always balance these interests against your rights and freedoms.
- Legal Obligations (Art. 6(1)(c)): Complying with tax, accounting, consumer protection, product safety, and other regulatory requirements (e.g., retaining order data for statutory periods).
- Consent (Art. 6(1)(a)): Direct marketing (e.g., promotional emails, newsletters), non-essential cookies/tracking, or other optional processing. You may withdraw consent at any time by contacting us or using unsubscribe links, without affecting the lawfulness of processing before withdrawal.
We do not sell your personal data to third parties for their independent marketing purposes.
5. Automated Decision-Making and Profiling
We may use limited automated decision-making (including profiling) for fraud prevention, personalization of product recommendations, and website analytics. You have the right to object to such processing and request human intervention. Significant decisions with legal or similarly significant effects will not be based solely on automation without your consent or another appropriate basis.
6. Sharing and Disclosure of Personal Data
We share personal data only when necessary and with appropriate safeguards. Recipients include:
- Service Providers and Processors (under data processing agreements): Hosting providers, payment gateways (e.g., Stripe, PayPal, Mollie), shipping/logistics companies (e.g., PostNL, DHL), email service providers, analytics services (e.g., Google Analytics), and IT support providers.
- Professional Advisors and Authorities: Lawyers, accountants, auditors, or government/regulatory bodies when required by law (e.g., tax authorities, law enforcement).
- Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your data may be transferred as part of the transaction, with appropriate notice where required by law.
- Other: Limited sharing with affiliates or trusted partners for operational purposes, always under strict confidentiality.
We do not share data for unrelated third-party advertising without explicit consent.
7. International Data Transfers
Our primary operations are in the EU/EEA. Where transfers to countries outside the EU/EEA occur (e.g., to certain processors in the US or elsewhere), we ensure adequate protection through:
- Adequacy decisions by the European Commission,
- Standard Contractual Clauses (SCCs) approved by the EU,
- Other appropriate safeguards (e.g., Binding Corporate Rules or codes of conduct), or
- Derogations where permitted (e.g., explicit consent).
We conduct transfer impact assessments where required and implement supplementary measures as needed.
8. Data Security
We implement appropriate technical and organizational security measures, including but not limited to:
- SSL/TLS encryption for data in transit,
- Secure servers and firewalls,
- Access controls (role-based),
- Regular security audits and vulnerability scans,
- Employee training on data protection,
- Backup and recovery procedures.
While we strive for the highest level of security, no method of transmission or storage is 100% secure. We cannot guarantee absolute security and disclaim liability for breaches to the maximum extent permitted by law, except in cases of our gross negligence or willful misconduct.
9. Data Retention
We retain personal data only as long as necessary for the purposes for which it was collected, or as required by law. Indicative retention periods:
- Account data: For the duration of your account + up to 7 years after closure (for legal claims/tax purposes).
- Order and transaction data: 7–10 years (tax, accounting, and warranty obligations).
- Marketing data: Until consent is withdrawn or we no longer have a legitimate interest.
- Technical/usage data: Up to 26 months for analytics (or shorter where possible).
- Support communications: Up to 5 years after resolution.
After the retention period, data is securely deleted, anonymized, or aggregated. You may request earlier deletion where legally possible.
10. Your Rights under GDPR
You have the following rights (subject to legal limitations and verification of identity):
- Right of Access (Art. 15)
- Right to Rectification (Art. 16)
- Right to Erasure ("Right to be Forgotten") (Art. 17)
- Right to Restriction of processing (Art. 18)
- Right to Object to processing, including for direct marketing and legitimate interests (Art. 21)
- Right to Data Portability (Art. 20)
- Right to Withdraw Consent at any time
- Right not to be subject to Automated Decision-Making (Art. 22), including profiling
- Right to lodge a complaint with the supervisory authority: Autoriteit Persoonsgegevens (Dutch Data Protection Authority) or your local authority.
To exercise any of these rights, contact us at info@maynuo.eu. We will respond within one month (extendable by two months for complex requests). We may charge a reasonable fee for manifestly unfounded or excessive requests.
11. Cookies and Similar Technologies
Our website uses essential, functional, analytics, and marketing cookies. For a full overview, please refer to our separate Cookie Policy (available on the website or upon request). You can manage or withdraw consent via our cookie banner or browser settings. Note that disabling essential cookies may impair site functionality.
We may use third-party services such as Google Analytics, Facebook/Meta pixels, or similar tools. These may involve international transfers — see Section 7.
12. Changes to This Privacy Policy
We may update this Policy from time to time to reflect changes in our practices, technology, or legal requirements. The "Last Updated" date at the top will be revised accordingly. We will notify you of material changes via the website, email (where appropriate), or other means. Continued use of the Services after changes constitutes acceptance of the updated Policy.
13. Governing Law and Miscellaneous
This Policy is governed by the laws of the Netherlands and the European Union. Any disputes shall be subject to the jurisdiction of the competent courts in Helmond, The Netherlands, unless mandatory consumer protection rules provide otherwise.
This Policy does not limit any rights you may have under applicable data protection laws. In the event of any conflict between this Policy and mandatory legal requirements, the latter shall prevail.